Contact Us

Select one of the channels below to either tell us about your project, raise an issue, encourage or make useful suggestion and our Web Hosting Magic team will be in touch within one (1) business day.

Spam Complaints

We're sorry that a website being hosted on systems has caused this issue and we'd like to help you get it resolved immediately.

We abhor and hate spam/phishing as much as you do and will do our best to review these sites in a timely manner, and take action as appropriate.

This page is here to help you in getting your spam complaint resolved. Please do fill out this form and our security team will take care of this.

Digital Millennium Copyright Act Notification Guidelines

Notification of Infringement

It is our policy to respond to clear notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act. In addition, we will promptly terminate without notice the accounts of those determined by us to be "repeat infringers". If you are a copyright owner or an agent thereof, and you believe that any content hosted on our web hosting platform infringes your copyrights, then you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing Web Hosting Magic's Designated Copyright Agent with the following information (please consult your legal counsel or see 17 U.S.C. Section 512(c)(3) to confirm these requirements):

a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on the web site are covered by a single notification, a representative list of such works at that site.

Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Web Hosting Magic to locate the material. Providing URLs in the body of an email is the best way to help us locate content quickly.

Add URLs to the content separating multiple items by a new line

Information reasonably sufficient to permit Web Hosting Magic to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.

A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Please note that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.

Counter-Notification

If you elect to send us a counter notice, to be effective it must be a communication that includes the following (please consult your legal counsel or see 17 U.S.C. Section 512(g)(3) to confirm these requirements):

  • a physical or electronic signature of the subscriber.
  • identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.
  • a statement under penalty of perjury that the subscriber has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
  • the subscriber’s name, address, and telephone number, and a statement that the subscriber consents to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if the subscriber’s address is outside of the United States, for any judicial district in which Web Hosting Magic may be found, and that the subscriber will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person.

Please note that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.

Abuse

We're sorry that someone have inconvenient you by abusing our platform and we'd like to help you resolve your issue immediately.

We are here to help you in getting your abuse complaint resolved. The following is our policy with respect to abuse complaints.

  • We will respond promptly to any DMCA take-down requests. To submit a request and find out about our copyright infringement policy, please visit our copyright infringement page.
  • We take spam complaints seriously. If you have a complaint about spam, please visit our Operations & Security team to submit spam report.
  • Web Hosting Maguc maintains its position as a provider of an interactive computer service, and is afforded protection from liability of all content posted by our users by Section 230 of the Communications Decency Act.
  • As such, we are unable to editorialize or otherwise judge the merits of the content posted by our users, or risk losing such protections.
  • Our Terms of Service lists multiple reasons for which we may remove a site, at our discretion. However, we are not bound by these terms to remove all sites that do not comply with the Terms.
  • We are unable to comply with requests for the personal information of our members, including email address, IP address, or other.
  • If you are a member of a police department or government agency and are investigating an ongoing case, you may contact us at compliance[at]webhostingmagic.com. Our policy is to comply as best as we can with any ongoing police investigations. Any request to this email address that is not made by a law enforcement officer will be ignored.
  • If you are not a law enforcement officer and would like to have a site removed or obtain personally identifying information about a Web Hosting Magic user, you may do so by filing a John Doe lawsuit against the Web Hosting Magic user, and obtain a court order, which we will honor.
  • However, please consult legal advice on these topics. The above information does not represent legal advice and is provided for informational purposes only.
  • If you need help with your Web Hosting Magic account, please contact our support team

GDPR

If you have a Web Hosting Magic account, please log in to your account to initiate any GDPR-related requests.

If you are having trouble logging in, do contact our Security Team as all GDPR requests can be initiated within your account profile.

If you're not a Web Hosting Magic customer, we'll be happy to answer your GDPR-related question. Please contact us and we'll get back to you via the email address you provide.

SUPPORT

If you have a Web Hosting Magic account, please log in and submit a ticket from your account to get support.

If you are having trouble logging in, do contact our Security Team as all customers with valid account are expected to submit support request via their profile.

If you're not a Web Hosting Magic customer, we are still open to serving you or answering your questions. Just submit a ticket and we'll get back to you via the email address you provide.

PRESS

You can see official news, features and announcements for all Web Hosting Magic products by visiting our announcements page.

You can also send us a mail via press[at]webhostingmagic.com

PARTNERSHIP

We believe the best solutions are born from collaboration. That’s why we have created our web hosting platform to work for everyone. And a a partner program to make it easier to work with us and to innovate with us.

Web Hosting Magic partner program helps you sell, service, and build new solutions for your customers. We will love to give you the tools, technology, and support to accelerate your business or those you serve.

Please send us a message via our support desk.

Customer Support

For existing customers, please submit a ticket through our customer portal for immediate support.

Open a Ticket

IRC Community

Chat with our IRC community to learn more about our hosting services/products. May require password.

Connect on Freenode

Bounty Program

Security has always been a high priority. Our bounty program is a tip of the hat to researchers & rewards their efforts.

Learn more

Need to have a one-to-one chat with us?

We are delighted to hear that as we always interested in discussing with you on how our services can benefit you and your business goals. Please either have a real-time chat with us using the button below or schedule an appointment with our team and one of representatives will reach out to you within one business day.

Chat with our business development team

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